Episode 30: Advocacy

Do you get hot mad around certain issues? Is there a new tax, fee, or regulation that is impacting your business? Do you wish you had a voice in developments in your community?

It's easy to feel powerless and frustrated and like nothing you do will make a difference. But it is possible to create change.

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Episode 29: Pandas and Unicorns

Every so often, we need to remember what it was like to be a kid, to go back to those days when we were wiser than we knew and just as naive as we remember. This week we're thrilled to have two special guests share their business insights. Whether it's finding your business spirit animal or starting your very first business, this week's episode shows that being in business is as much about staying young at heart as it is leads, finances, and other serious adult stuff.

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Episode 28: 1CB 2-Year Anniversary

Two years ago-ish – we don’t remember the actual date – we started One Complete Business. Join us this week as we take a brief stroll down memory lane and celebrate the ups and downs of what has been two incredible years. We’ve learned a lot and had a tremendous amount of fun, but we’ve also spent some time in the pit of despair. If you’ve ever wondered what inspired our Six Stages of Business episodes, this is it.

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Marc Hertz
Episode 27: Through the Wormhole

If a wormhole to another world appeared, would you step through it? What would you leave behind? What would make the risk too great? As business owners, we step through wormholes all the time. Sometimes we make giant leaps of faith. Other times, we're scared to think about what is on the other side. This week we go on a journey through space and time to ask, what do you really want?

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Marc Hertz
Episode 26: Red Flags

Red Flags. You see them, but you ignore them. You want the relationship. You need the money. You're scared of saying no.That leaves you with prospective clients who nickel and dime you, hide after you send the proposal, can’t make decisions, and don’t implement or look at your work. They pay you, don’t engage in process, and then blame you for not moving things forward. The worst part is that they drain you in so many ways. And you become resentful for not feeling valued for your expertise and hard work.   

When you look back, you know the red flags were there. You decided not to acknowledge them. The client who looks at their phone and not you, says inappropriate things, trash talks other people, and tries to get you to do work for free--they're a handful. Listen along as we list key red flags and how to listen rather than ignore them.  

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Marc Hertz
Episode 25: Clients as Friends

Sometimes clients become friends, and it works out great. And sometimes the relationship burns down to the ground. Expectations can change. Power dynamics can shift. Feelings can be hurt. Listen along as we explore the diverse philosophies business owners have around friendship and work.

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Marc Hertz
Episode 24: Boundaries

Setting boundaries in your business can be one of the hardest things you do. You worry about making people unhappy, losing clients, and losing money. But if you don’t set - AND COMMUNICATE - boundaries, you risk being run by others and giving away your time and energy to things that don’t make your business grow. This week, we talk about the boundaries we’ve set in our business and remind everyone that while you can compete on price, service, and quality, you should never compete on dignity.

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Episode 23: Deadlines

All of us know what it’s like to miss a deadline. We stress about the work. We stress about the relationships. We feel terrible about it and ourselves. And, to combat this from happening, we make endless to-do lists to keep us feeling organized and in control. And yet, we can’t seem to let go of the things that get us in trouble in the first place: overcommitting and overpromising. We’re relentlessly aspirational about amount of time things take – especially when it comes to working on our own businesses. This week we tackle how to break out of the shame spiral around deadlines and how to better set yourself up for success.

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Episode 22: Acquisition, Growth, and Retention

Feeling the stress of having to get new clients all the time? As business owners we often focus on the money which can leave us completely drained. There is a better way! Listen along as we offer some new ways to increase your revenue without spending all your energy, time, and money in one place. Get back your precious resources by paying attention to your growth and retention strategies. Learn how to dream your future business that keeps your clients and customers coming back for more.

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